How to Cancel Your Subscription

We understand you’d like to cancel your subscription. Before we process that, we’d love the opportunity to connect with you directly and see if we can resolve the issues you’re facing. Many of our users have found quick solutions after a short conversation. 

 

Still if you would like to cancel your subscription you can follow these steps

 

How to cancel your subscription

You can cancel at any time. After cancelling, your plan remains active until the end of the current billing period, you don't lose access immediately.

 

NOTE: Please note that cancellation does not cancel the subscription immediately but cancels at the end of billing term. If you want immediate cancellation of your subscription, please reach out to us on Hello@predis.ai with subject "Immediate cancellation of your Subscription."

 

To cancel from the Predis dashboard:

1. Go to Pricing & Account → Billing Plan -> Scroll down to "Cancel Plan."
2. Click Cancel subscription.
3. Follow the confirmation steps.
4. You'll receive an email confirming the cancellation and the date your access expires.

If you subscribed through a third party:

• Apple App Store: Predis cannot cancel App Store subscriptions on your behalf. You need to cancel directly through Apple: go to iPhone Settings -> tap your name -> Subscriptions -> find Predis -> Cancel. Or visit Apple's subscription management page.
• Google Play Store: Open Google Play -> tap your profile icon -> Payments & subscriptions -> Subscriptions -> find Predis -> Cancel. If not, contact their support directly.
• Shopify: Unsubscribe from Shopify directly. For refunds, get in touch with our support by writing an email to hello@predis.ai with Subject "Shopify Refunds".
• Stripe / direct billing: Cancel from the Predis dashboard as described above.

 

Conclusion

Your subscription will remain active until the end of your current billing cycle, meaning you can continue using it until that date. After that, you won’t be charged again.